Built For Designers & Developers

Email Overview

Email, or electronic mail is a system that allows you to send messages to other people electronically. This is accomplished by using an email client to compose and send the message to an email server, which in turn sends it to another server, which is then viewed by another client.

For information on how to first create the email account(s) for your domain in your control panel, please see one of the following two links…

• SiteAdmin
• cPanel

Now that you have completed the new setup of the address in your panel, you will want to set it up so you are able to access the email account and its messages. You can set it up in a variety of ways, such as using a Desktop client such as Outlook, or our webmail interface or for your mobile device such as cell phone/tablet.

Desktop Clients

• Mac Mail
• Thunderbird
• Outlook Express
• Outlook 2000
• Outlook 2003
• Outlook 2007
• Outlook 2010
• Outlook 2011 (Mac)
• Outlook 2013

Devices

• iPad/iPhone (iOS 6 or iOS7/8)
• Android
• Windows 8 Phone

Webmail

• Roundcube
  • Read / Write
• Horde
  • Read / Write
• SquirrelMail
  • Read / Write

We also have articles on how to retrieve the full email headers using some of the popular clients. For more information about that, please see the following article.

Email Headers

We also have an article on how to access emails directly from the file system.

How to Access Emails on the File System

General Connection Settings

Below are the basic settings needed to connect your email client to your email account.

Username: Your full email address (e.g. [email protected])
Host: mail.yourdomain.com

You can also use the server hostname. You can find this information in your original welcome email.

IMAP Port: 143 / 993 (SSL)
POP3 Port: 110 / 995 (SSL)
SMTP Port: 25 / 26 / 587 (SSL)
SMTP requires authentication

Connecting Securely To Email

When connecting to IMAP/POP/SMTP via TLS/SSL, you will receive a Certificate mismatch unless you use the server hostname instead of your domain name.

For Webmail, the URL would be: https://servername.site5.com:2096/ (instead of default 2095 port)

While you would be able to connect using your own domain (https://domain.com:2096), it would show a Certificate mismatch which many prefer not to see, this method would be secured over SSL as well however.

Email Limits

For information regarding our email limits, please click here.

Troubleshooting

Question: I can’t send emails.
Answer: This is normally caused when you don’t have SMTP authentication enabled. Please review your client (if not using webmail) configuration and ensure that you have SMTP auth enabled. It can also sometimes be caused by Internet Services Providers when they block port 25. If this is the case, you can bypass this block by using port 26 instead.