Did Someone Make a Fraudulent Charge to Your Credit Card or PayPal Account? We take fraudulent charges very seriously. We will close the offending account and refund all unauthorized charges back to you right away. Simply contact us via Live Chat with the information below for assistance. For your security, we recommend that […]
Contacts can only receives email notifications for specified types of emails, and cannot login to the billing account. Sub-Accounts receive email notifications for specified types of emails, can login to the billing account, and can only access what permissions are specified/checked. Sub-Accounts are useful when you have multiple people or departments […]
Site5 offers 3 types of hosting, each with a variety of options to best meet your hosting needs. For more information about each type of hosting, please see below: Web Hosting Packages Reseller Hosting Packages Fully Managed VPS Packages Web Hosting Packages All of our web hosting packages are provisioned […]
This article contains charts that display the prices of our hosting plans, including discounted monthly cost for longer billing cycles. Scroll down for more information, or click the links below to jump to the relevant section: Hosting Prices Shared Hosting Reseller Hosting VPS Hosting Frequently Asked Questions Hosting Prices Shared […]
When making a payment for your Site5 services, it is possible to manually pay an invoice when using PayPal. To pay an invoice manually with PayPal: Go to https://customers.site5.com/clientarea.php. Log in with your billing account email and password to access any domains attached to that billing account: If you forgot your […]
Your Site5 hosting account(s) renew automatically at the end of each term using your payment information on file. This article will provide information about when we will generate invoices and attempt charges and what forms of payment we accept. Automatic Invoices Accepted Payment Types Automatic Invoices We automatically generate invoices for […]
Along with your hosting account, Backstage will provide you access to request many different account “Addons” which will be additions to your hosting account or requests for changes to your existing account. While many of these are free, there are some that would require an additional charge. You can find […]
This video tutorial will show you how to update your credit card details in Backstage. You can access Backstage by clicking on the “client login” button on the Site5.com website, or by going directly to http://backstage.site5.com.