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Email Overview

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Email, or electronic mail is a system that allows you to send messages to other people electronically. This is accomplished by using an email client to compose and send the message to an email server, which in turn sends it to another server, which is then viewed by another client.

For information on how to first create the email account(s) for your domain in your control panel, please see one of the following two links…

Now that you have completed the new setup of the address in your panel, you will want to set it up so you are able to access the email account and its messages. You can set it up in a variety of ways, such as using a Desktop client such as Outlook, or our webmail interface or for your mobile device such as cell phone/tablet.

Desktop Clients

Devices

Webmail

We also have articles on how to retrieve the full email headers using some of the popular clients. For more information about that, please see the following article.

Email Headers

We also have an article on how to access emails directly from the file system.

How to Access Emails on the File System

General Connection Settings

Below are the basic settings needed to connect your email client to your email account.

Username: Your full email address (e.g. john@example.com)
Host: mail.yourdomain.com

You can also use the server hostname. You can find this information in your original welcome email.

IMAP Port: 143 / 993 (SSL)
POP3 Port: 110 / 995 (SSL)
SMTP Port: 25 / 26 / 587 (SSL)
SMTP requires authentication

Connecting Securely To Email

When connecting to IMAP/POP/SMTP via TLS/SSL, you will receive a Certificate mismatch unless you use the server hostname instead of your domain name.

For Webmail, the URL would be: https://servername.site5.com:2096/ (instead of default 2095 port)

While you would be able to connect using your own domain (https://domain.com:2096), it would show a Certificate mismatch which many prefer not to see, this method would be secured over SSL as well however.

Email Limits

For information regarding our email limits, please click here.

Troubleshooting

Question: I can’t send emails.
Answer: This is normally caused when you don’t have SMTP authentication enabled. Please review your client (if not using webmail) configuration and ensure that you have SMTP auth enabled. It can also sometimes be caused by Internet Services Providers when they block port 25. If this is the case, you can bypass this block by using port 26 instead.

Still have a question? Or need help?
See an error in this article or want to suggest a missing topic? Please leave us a comment below! If you need technical support with your account, please email us, chat live with a representative, or call us!

4 Comments

  • E Mail migration is quite easy with this

  • —–Original Message—– From: Mail Delivery System [mailto:MAILER-DAEMON@mailchannels.net] Sent: Thursday, February 4, 2016 11:31 AM To: xxxx@xxxxxx.xxx Subject: Undelivered Mail Returned to Sender This is the mail system at host relay.mailchannels.net. I’m sorry to have to inform you that your message could not be delivered to one or more recipients. It’s attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system : host xxxxxxxxx refused to talk to me: 503 5.5.1 Bad sequence of commands Final-Recipient: rfc822; xxx@xxxxx/xxx Original-Recipient: rfc822;xxx@xxxxx.xxx Action: failed Status: 5.5.1 Remote-MTA: dns; in1-smtp.messagingengine.com Diagnostic-Code: smtp; 503 5.5.1 Bad sequence of commands

    • Hello Hossein,

      I have edited your comment to remove any personal information. I would suggest contacting our support team with this message directly, and we will be happy to look into this for you.

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