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How Do I Run a Traceroute on a Mac?

Traceroute is a utility that records the route between your computer and your Site5 server. It also displays the amount of time each hop takes. If you cannot reach your site, a traceroute will help us determine the issue. To run traceroute on a Mac, follow these steps: These steps were created using Mac OS […]

Setting up POP3 or IMAP with SSL

POP3 or IMAP configured with SSL Secure email connections using SSL, requires replacing the regular mail server with the server’s hostname.  The hostname should be used for the incoming and outgoing mail server, and you can locate the hostname for your account by using this article. Secure Ports for […]

How to setup an email account in KMail

KMail Setup Guide Follow the steps below to configure KMail. Go to Settings and click Configure KMail. Click Identity and add the name you want to display in emails and full email address. Click Accounts or Network. Under the Receiving tab, press the ADD button and add your incoming email […]

Email: How to setup an IMAP e-mail account in Mozilla Thunderbird

This tutorial assumes you’ve already created your new email account in SiteAdmin or cPanel. Now let’s learn how to setup that new email account in Thunderbird, so you’ll be able to send/receive emails to/from that new email account from here. 1) Click the menu button 2) Navigate to Preferences and […]

Google Mail Fetcher

Why use a Mail Fetcher versus an Email Forwarder? Forwarded emails tend to cause blacklisting with major email providers, and it will cause your emails to be marked as spam.  Blacklisting also causes your server’s sending reputation to be penalized since it was the last server to send the email. Ultimately, your server […]

Email: Setup Email in Blackberry

Before you can use email in blackberry devices, you must subscribe to BlackBerry email service through your wireless provider. Please contact your wireless provider if you experience any trouble sending or receiving emails Setting Up Email for BlackBerry 6 or 7 OS Set-up email for your BlackBerry: Click the Setup […]

Exporting and importing emails through Webmail

How to Create a New Folder How to Import Email How to Export Email Site5 offers three different webmail clients (Horde, RoundCube and Squirrelmail) for viewing and management of your email accounts. Of these three, only Horde allows the import and export of email. This article will walk you through […]

Email: Editing SMTP Settings In Your Email Client

1) Outlook Express 2) Outlook 98 and 2000 3) Outlook 2002 and 2003 4) Outlook 2007 5) Outlook 2010 6) Mac Mail for OS X 7) Outlook 2011 (Mac) 8) Mac Mail for iPhone 9) Thunderbird While we have many other posts explaining how to set up a new email […]

cPanel FormMail Support

Due to being severely outdated and highly insecure at this point in time, we have decided to remove cPanel FormMail CGI scripts from our servers. While cPanel formmail will no longer be available, there are many alternatives which provide the same functionality while being more secure, whether that is within […]

SMTP Authentication at Site5

For added security and spam protection, we’ve ensured that pop-before-smtp connections are disabled on our servers. What this means is that every outbound mail connection (SMTP connection) must be authenticated and can not just be sent without logging in. Of course, having this added layer of security does produce errors […]

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