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How to Reset your cPanel Password

This feature allows you to change your cPanel account’s main password. Resetting your cPanel password through the billing portal Resetting your cPanel password through the cPanel login screen Resetting your cPanel password through the billing portal: Please Note: These steps will work only for the primary domain on an account. […]

New Backstage – Billing: Cancel a Service

Note: This article only applies to select customers on our new, upgraded Backstage area and will be available to all customers soon! We are sorry to hear that you want to leave us, if there is anything we can do to help you reconsider, please jump on a live chat, […]

New Backstage – Domains: How to Enable or Disable Domain Auto Renew

Note: This article only applies to select customers on our new, upgraded Backstage area and will be available to all customers soon! In efforts to ensure that our clients have the smoothest service with us, we automatically will renew domains registered through us by default. If for some reason you […]

New Backstage – Domains: Register a Domain

Note: This article only applies to select customers on our new, upgraded Backstage area and will be available to all customers soon! In this area of Backstage you are naturally able to register domains with Site5. All you need to do is enter the domain you’d like, choose if you […]

New Backstage: How to add an additional user

Note: This article only applies to select customers on our new, upgraded Backstage area and will be available to all customers soon! This guide will help you through the process of adding a secondary email address to your Backstage account. This will allow them to have complete and total access […]

New Backstage – cPanel & WHM: How To Change Your Password

This feature allows you to change your cPanel account’s main password. To change your password, you must know your original password. Please Note: When choosing a new password, use a secure password. A secure password is not a dictionary word, and it contains uppercase and lowercase letters, numbers, and symbols. If you […]

New Backstage – cPanel: How to Login

Note: This article only applies to select customers on our new, upgraded Backstage area and will be available to all customers soon! You want to learn how to log into cPanel? You’ve come to the right place. There are three simple ways to access your cPanel. Choose from below: Access […]

New Backstage – Billing: Change Your Billing Cycle

To change the frequency of payments for your account or to be billed in advance please open a chat with our Billing department. In that chat let the agent know how often you want to pay, how far in advance you’d like to pay your bill or what you’d like […]

New Backstage – Billing: Set up a PayPal Billing Agreement

Note: This article only applies to select customers on our new, upgraded Backstage area and will be available to all customers soon! Your PayPal Billing Agreement ID allows us to automatically charge your PayPal account for invoices that are due and new orders, saving you the hassle of making sure […]

New Backstage – Billing: View Invoices & Pay a Bill

Note: This article only applies to select customers on our new, upgraded Backstage area and will be available to all customers soon! Want to see all your invoices, past, present and future? You don’t need a time machine or to save the emails, you can do it all right from […]

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