Email: How to setup a POP/IMAP e-mail account in Microsoft Outlook 2013
This tutorial assumes you’ve already created your new email account in SiteAdmin or cPanel and you now need assistance in configuring your Microsoft Outlook 2013 to connect to the newly created email account. Please note this guide applies to Outlook 2013, please the Related Articles section at the bottom of this page for other versions.
manindra simhadri December 15, 2013 at 4:27 am
thanks it worked perfectly and thank u very much again
David Clint January 2, 2014 at 7:47 am
What are the ports for SSL?
James Davey January 2, 2014 at 8:48 am
For POP, these would be 995 and 465 (incoming and outgoing, respectively).
For IMAP, 465 is outgoing, and incoming is 993.
lida January 12, 2014 at 1:47 am
everything seems ok for my outlook setting, but it does not download my email from the webmail. i have double checked the details of setting over and over but it does not work. please help.
lida January 12, 2014 at 1:53 am
sorry i forgot to say that my outlook is 2013 and my setting is as default in advanced tab.
in outgoing tab, i have ticked my smtp requires authentication and i have also ticked use same setting as my incoming mail server.
James Davey January 13, 2014 at 8:43 am
That is odd, as the settings you have provided should work normally. Can you take some screenshots of your settings, and add them to a ticket to our support team via BackStage? Our technical support crew will need to take a look at this issue for you.
Tisha January 13, 2014 at 9:29 pm
Okay so I upgraded computers about 3 months ago, from Microsoft outlook 2007, to Microsoft outlook 2013, I transferred all of my old file from the old computer to the new one using easy windows transfer and cable. So after finally figuring out all my settings and what not, everything seemed to be working fine, but about 4 days ago, my outlook wouldn’t let me log in. Said file couldn’t be found? And I lost all of my folders and previous emails that are extremely important. Can’t seems to find any of my old .pst files. also when I try to access certain files it say access denied contact media, or something like this. Can anyone please help! Thanks
James Davey January 14, 2014 at 9:01 am
That is very strange – the version of your Outlook installation should not affect that at all. Unfortunately, there is little we can do from our side, either, as it is all related to files and settings on your system. Do you still have the old data, and can transfer it again?
Tisha January 14, 2014 at 9:21 am
I still have the old laptop that I transferred all of the files from, but the light in the screen is out, so that makes it very difficult to do this task, but I suppose that’s what I’m going to have to do. The only thing that worries me about this is I still wont have the emails from when I started using my new laptop until now. :( Thanks for all your help, I guess its back to square one tonight with the old laptop.
James Davey January 14, 2014 at 10:08 am
If any email goes missing, as long as it was on the server around midnight (server time) we should be able to restore it for you, from our backups. If you’re using IMAP, we should be able to get most of the email, if not all.
Tisha January 14, 2014 at 10:16 am
How do I recover them? Or get access to them, I’ve tried access my .pst file but I haven’t seemed to have any luck with that. Could this be caused by someone deleting a file? I don’t think that happened, I’m normally the only one with access to my computer, but I guess anything possible. right? Thanks for all your help
James Davey January 14, 2014 at 10:50 am
It may be possible that a file was deleted, yes. Were you using IMAP or POP for your mail? This would be set in the mail client itself – if it is (or was) IMAP, the mail should still be on the server or in our backups, which you can request from within BackStage. I would confirm what mail protocol you were using before requesting this, though. If you were using POP, we would not have much mail in our backups at all, and it would overwrite much of what is on the server now.
Tisha January 14, 2014 at 12:00 pm
When I look up my account in Outlook it shows it as pop/smtp, so I’m assuming that is was it was before. So does that mean there’s no recovering those lost emails? I finally got my email back working, as in sending & receiving, so now my biggest problem is recovering the subfolders/emails that I lost.
Tisha January 14, 2014 at 12:09 pm
Also I was going to ask, when I go into computer, this PC, under that reads taggirl, my user name, when I go to open it I get the following message: Access Denied
Taggirl is denying access to your PC. Contact the owner of the media server to allow your pc access. <== Hmmm whats that mean? could it have something to do with my email problems? I have no clue how this all got messed up, I simply use this computer for work, emails, and internet searches.
James Davey January 14, 2014 at 1:15 pm
POP means that we may be able to recover some from backup, but it would be a VERY small percentage only, as the mail is removed from the server as you download it. Backups are generated once a day, so only mail that was sent to you between the last time you checked your mail and when the backup was generated would be present.
Regarding your access issue, that is something internal to your network, and not something that we would be able to help with from here.
Tisha January 14, 2014 at 2:38 pm
Thank you for all the information and help you gave me. So to protect myself in the future, in case something like this occurs again, what should I do? Can I set my emails to save on my server, or back them up somehow?
James Davey January 14, 2014 at 2:49 pm
Any time :) You can simply change from POP to IMAP, as that will keep the mail on the server, even as you download it.
Tisha January 14, 2014 at 9:26 am
So I get to work this morning, after getting everything to work last night at home (outgoing & incoming) and my email is messed up yet again! Wont send or receive, grrr looks like its another day of trying to figure this out. Maybe its time to take this machine to someone who knows what their doing ;) Love the new laptop, but not the problems that can with it.
jan January 14, 2014 at 2:39 am
my outlook is 2013. i have the same problem with lida. is it better if we just downgrade to outlook 2010 (or any lower version)?
James Davey January 14, 2014 at 9:00 am
That is very strange. I would not recommend a downgrade, no. Can you open a ticket with our support team, as well, via BackStage?
jan February 10, 2014 at 9:38 pm
Thank you James but I have already downgraded to outlook 2010, and it now works perfectly. I just cant set up outlook 2013 on my new PC i have even ask a friend for help but we cant really figured it out. so i decided to just revert back to 2010.
James Davey February 11, 2014 at 9:53 am
That is very strange. I would like to take a look at 2013, though. If you want to try it again, feel free to contact us in a ticket, and we’ll do everything we can to get it working for you :)
Nicky February 8, 2014 at 11:08 pm
Thank you so much! I’ve spent well over 2 hours today looking all over Outlook 2013 and the internet trying to figure this out. Once I found your tutorial, it was fixed in less than 5 minutes. Saved me from having to attempt reverting to 2010! :)
pat February 27, 2014 at 10:11 pm
HELP! My set up went through everything and test email was sent fine. I can see and read the test email in gmail. And it came back and show completed in status in the “Test Account Settings” dialog box in the last step. But when I click “Close” button, it popped up “The requested operation failed” and I’m not able to go further than that. Please advise. Thank you.
James Davey February 28, 2014 at 8:10 am
That is definitely odd, as the test message was sent normally. If you forcefully close your mail client and re-open it, is your mail working normally?
carlo June 13, 2014 at 10:51 am
Same thing happens in my outlook upon setting up Gmail.
I’m pretty sure that Outlook works fine as other email AOL and Yahoo are working ok.
Susan March 24, 2014 at 8:06 pm
I recently installed ms outlook 2013 and now none of my inbox mail is there. I am not sure what to do. None of my past email or email received today is visible.
I had set up a gmail acct to direct incoming mail from my isp to that acct..and that is working fine– so I know it is working fine on the isp side.
James Davey March 26, 2014 at 8:07 am
I am sorry to hear that. Was this account set up in another mail client, prior to this? If so, was this set up as a POP account in that mail client? That would explain the missing mail, as POP downloads the mail and removes it from the server, rather than saves it for download elsewhere.
We may be able to recover this mail for you, though. Can you open a ticket with our support team, via BackStage, with the relevant details, so we can take a look for you?
Sajid March 26, 2014 at 12:03 am
I am having a similar issue, I am using Microsoft Oulook 2013, I have configured an IMAP account using outlooks default profile, The account worked fine for a week and then stopped working as in i am able to SEND Messages but when i click on Send/Receive, Outlook only connects to the SMTP Server to Send message/s, but does not connect to the incoming server to retrieve new messages, I have created a new “TEST” profile and recreated the account using PoP3 and incoming and outgoing works fine, but with IMAP outgoing works fine but INCOMING does not work, I would appreciate your help in this matter.
James Davey March 26, 2014 at 8:21 am
That is quite strange. Can you open a ticket with our support team on this, including any error messages you are receiving? If you can add some screenshots of your settings that would certainly speed up a resolution, as well. You can open a ticket from BackStage, using the Support links.
Mike Gilmartin October 12, 2015 at 4:34 pm
I have the same exact problem. How did you fix?
James Davey October 13, 2015 at 5:06 am
I am sorry to hear of the trouble. I would recommend you contact our support team so we can take a look.
Chris Banzet April 5, 2014 at 10:11 am
This “Assumes” that you can OPEN outlook 2013.. :) My problem is I opened a Microsoft Office 365 account with GoDaddy after closing my old one with Microsoft, and when I downloaded the new 2013 office, opened Outlook and typed in my email credentials, the Outlook program now comes up to a blue window saying opening outlook. It sits and spins for about 3 minutes and then closes. I CANNOT open outlook to ATTEMPT to make any changes.. What kind of STUPID program would not at least open up and allow you to make corrections??? As the old beer commercial so famously quoted.. “BRILLIANT!!!”
James Davey April 7, 2014 at 7:52 am
It sounds as though the installation of Outlook is corrupted in some way. This is not really within our scope of support, but if you have no mail saved in that installation already, you may be best off uninstalling and then reinstalling the application.
Lou April 7, 2014 at 3:25 pm
When you refer to a domain name in step nine (mail.example.com), I do not have a domain name, i.e., .com. What do I need to do to make this work?
James Davey April 8, 2014 at 7:37 am
In that case, you can use the server’s hostname (which should be mentioned in the welcome letter you receive with your hosting). But if you do not have a domain name, you don’t really need these steps, as you would not have an email address to configure in this way – you need a domain name to do this.
Jill April 12, 2014 at 11:08 pm
I also have tried (for about 5 hours now) to set up my email account in Outlook 2013 – I have done this on many other computers with many other versions of Outlook over the years with no problems – I receive the test message ok but can not send or receive. I think it’s probably time to install something that WILL send my emails, this is insane, definitely a problem with Outlook 2013, I have seen these help messages saying the same thing, with no solutions.
carlo June 13, 2014 at 10:37 am
I have been trying to set up Gmail in Outlook 2010 for days now but i keep on getting “The Request Operation Failed” after running the test account settings and it wont let me go any further. I tried using different port numbers and even tried configuring Imap and POP3 but same no joy. I tried following all the procedures found online such as enabling POP3 in Webmail, unchecking leave a copy in mail server, etc but still same error.
James Davey June 16, 2014 at 7:30 am
I am sorry, but I am not sure what you mean. Are you trying to set up your @gmail.com email address in Outlook? I am afraid we will not be able to offer much help on that, and I would recommend contacting Google’s support team with your error message.
Adam July 3, 2014 at 7:13 am
I set up multiple emails and it started working fine with no issue. However, with two of my accounts, I am not able to send mail when I am not on the network where I originally added the accounts to Outlook. Is there some setting I need to change on the account to let me send mail while connected to another network? Some of my email accounts don’t have this issue.
James Davey July 3, 2014 at 7:36 am
That is very strange indeed. Normally, if changing networks were to interfere with your connection it would interfere with all of them. Check the ports you are using for the accounts that are failing, compared to the accounts that are not, and make sure they are set the same. Some networks block common SMTP ports for all but their own mail servers.
David July 15, 2014 at 3:12 pm
Please guys am STRUGGLINGGGGGGGGGGGGGGGGGG R2799 can enjoy it in last 24hrs
James Davey July 16, 2014 at 7:22 am
I am sorry to hear of your troubles. If you are having issues setting up your mail, you may want to contact our support team in a chat session, and we can walk you through it.
Joanna August 11, 2014 at 2:41 pm
Hi, I wonder if you can help me? I have recently moved my email account to a new server and have configured my outlook accounts to the new hosts, however my outlook emails are not coming through daily. They are on a 4 day delay and then bulk drop into my inbox.
I have set the account up as above and its still not working, please can you help?
James Davey August 12, 2014 at 7:15 am
I am sorry to hear of the trouble. What you are describing is quite odd, and I am honestly not sure what would cause that. Can I ask you to contact our support team about this, so we can take a closer look for you?
marco September 19, 2014 at 5:28 pm
i’ve added the email account in Outlook 2013 and i have some probs:
1) in the preview panel i cannot delete directly the message…i have to open it first and then delete it. i get a message that sasy something like “cannot complete the operation as the object has been deleted”? what can i do to avoid that?
2) i cannot send any email, it stays in the outgoing tray but doesn’t go out, what can i do?
thanks a lot for your help
James Davey September 22, 2014 at 6:50 am
For the first issue, that may be something with Outlook – it would not be the server preventing that action. For the second, can you contact our support team about that? Please provide any errors you receive, as well as the settings you have specified.
Alec Jones Nuyad November 11, 2014 at 11:50 pm
Scenario 1: Using manual set up
I am trying to set up my outlook 2013 with the corporate email but when testing the connection it can’t connect to my corporate email account.
Scenario 2: Automatic set up
When I try the auto connect, it is successful but i cant receive any email.
Thanks. Looking for your fast response.
James Davey November 12, 2014 at 6:37 am
That is strange – does your corporate mail server require specific settings? An odd port selection or specific login setting requirements could explain this behaviour, though you would need to contact your internal IT team to confirm that. Or is this hosted through us?
Alex Peter December 8, 2014 at 1:59 pm
Everything passes the tests but then I get a “The Requested Operation Failed” noticed
James Davey December 8, 2014 at 2:05 pm
I am sorry to hear that. Can I ask you to contact our support team with this? We would be happy to look into this for you, but this is not the ideal place to troubleshoot this error.
mykell July 27, 2015 at 9:54 pm
Hi, i’m trying to setup a microsoft outlook Imap account for 50 staff members for my startup firm. I’ve created the accounts in cpanel but when I want to connect to outlook, it doesn’t log on to the incoming mail server and doesn’t send test message. Checked outgoing server (smtp) requires authentication, Imap:143 (none) smtp: 25 (none). Also tried SSL Imap :993 (incoming) 465 (outgoing)… please I’ll appreciate an immediate response to solve this problem, thank you.
Corey Mahon July 29, 2015 at 10:47 am
It sounds like your settings are correct. If you are using an SSL connection, it would be best to set your incoming and outgoing mail host as the hostname of the server your accounts are on. This will help prevent any SSL certificate errors. If this does not help resolve your issue, please do contact our support team by opening a ticket through backstage or by emailing [email protected] and our staff will be glad to check out the problem further and help get your mail working.
alan September 3, 2015 at 8:56 pm
All worked fine but I am curious:
I am now using [name_of_site5_server].accountservergroup.com for incoming and outgoing server as per your instructions and it works fine via ssl (with ports 993 and 465), but why is that better than using mail.[mydomain].com as the incoming and outgoing server?
James Davey September 4, 2015 at 5:08 am
Both will work fine, but if you are using SSL mail.[yourdomain].com would require you to purchase an SSL certificate. As we already have one installed for the server hostname, you do not need to do anything extra.
alan September 4, 2015 at 1:49 pm
Thanks. For years I used mail.[mydomain].net without getting my own certificate and outlook would periodically alert me (whenever I started it up) that the certificate from the server was unverified. Does that mean that all those years my connection to the server was actually not encrypted? If so, my bad ;)
James Davey September 7, 2015 at 5:07 am
No, the data was still encrypted, but the mismatch in hostnames caused the warnings.
casey December 2, 2015 at 7:21 pm
doest this work with outlook 365?
James Davey December 3, 2015 at 5:26 am
The settings would be the same, yes, but the steps may differ slightly based on the version. If you cannot find the location to enter these, please contact our support team, and we will be happy to help.