Site5 recommends using WinMTR freeware to generate a traceroute to send to Site5; this solution is perfect for PCs. For directions on how to use WinMTR, please see the following article: How to Use WinMTR If you have a Mac, please read: How Do I Run a Traceroute on a Mac? […]
Traceroute is a utility that records the route between your computer and your Site5 server. It also displays the amount of time each hop takes. If you cannot reach your site, a traceroute will help us determine the issue. To run traceroute on a Mac, follow these steps: These steps were created using Mac OS […]
Site5 recommends that you use WinMTR to run traceroute and ping on a domain with a single tool. WinMTR is available in 32 bit and 64 bit editions and is compatible with Windows XP, Windows Vista and Windows 7. Download WinMTR How to Use WinMTR To run a traceroute or ping […]
Below we have listed some of the most common ports used in the web hosting world. HTTP – Port 80 HTTPS – Port 443 FTP – Port 21 FTPS / SSH – Port 22 POP3 – Port 110 POP3 SSL – Port 995 IMAP – Port 143 IMAP SSL – Port 993 SMTP – Port 25 (Alternates: Port 26 […]
With Windows7 taking over for previous versions, you may find that ‘telnet’ is not enabled/installed. These steps should help get it enabled again. 1) Click on Start then right click on Control Panel 2) From Control Panel, click on Programs 3) Under Programs and Features, click on Turn Windows Features on or off […]
Your web browser stores basic assets (images, layout, etc) in the cache to speed up load times and reduce bandwidth usage. This is a good thing for day to day browsing, but can cause issues if you are working on your site or trying to change something. Clearing the cache […]
What is a Ping? A ping sends a small packet of information using ICMP (Internet Control Message Protocol) from your computer to a requested destination and returns with the round-trip time. It is helpful for troubleshooting accessibility or performance issues you may be having or simply a quick way to […]
What is a Traceroute? If you are having trouble connecting to your site or you are experiencing slow network performance, Site5 support may ask you to perform a “traceroute” to make sure there isn’t a connectivity problem between your computer and our server. A traceroute shows the route you take […]
DNS propogation can take up to 24-48 hours. Until it is complete, you may not be able to put your domain name into your browser or SCP/FTP client and have it find the new server properly. To bypass DNS, you can edit the local “hosts” file on your computer. The […]
