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Domain FAQ

Q.  How do I renew my domains? A.  Login to your backstage and click My Invoices under the My Account dropdown menu. The next step required you to click the red UNPAID icon next to the domain renewal invoice.  Once the invoice loads, click Pay Now located on the upper right-hand corner, and follow the remaining prompts to complete the […]

What Happens If My Domain Name Expires?

Site5 offers domain registration through two different registrars: eNom and OpenSRS, and the registrar your domain is registered through will determine what happens if your domain expires. The sections below will let you know what to expect based on the registrar of your domain: OpenSRS eNom If you do not […]

How do I Renew My Domain Name?

Site5 offers domain registration through two different registrars: eNom and OpenSRS and the steps to renew your domain are very easy! Whether your domain is registered via eNom or OpenSRS, the steps to renew your domain will be the same. We offer 2 methods for renewal: Automatic Renewal (Recommended) Manual […]

Domain Transfer Overview

In this article, we provide links to instructions on how to transfer a domain from some of the other domain registrars. Please Note: We make every effort to keep the instructions up to date, but unfortunately it may not be completely accurate. If you run into problems, or you find the […]

Domains: Convert Addon Domain to cPanel or SiteAdmin

In this article we will discuss how to convert addon or sub domains into its their own standalone cPanel/SiteAdmin website. Note: We will make every effort in this article to account for every different possibility; however there may be some downtime when making any move like this. You will also want […]

Domains: Convert cPanel or SiteAdmin To Addon Domain

In this article we will discuss how to convert a cPanel or SiteAdmin account into an addon domain of another cPanel/SiteAdmin website. Note: We will make every effort in this article to account for every different possibility; however there may be some downtime when making any move like this. You […]

Domains: How does Domain Privacy work?

Domain privacy allows your private information to remain just that, private. It prevents you address, number, email address, and other private information out of the hands of the public WHOIS database. In turn, this prevents people doing WHOIS searches on your domain from getting your real contact information. The way […]

Domains: How to Host a Domain Outside of the public_html Directory

In this article, we will show you how to host your domain outside of the public_html directory. There are two methods you can use: 1. You can change the website path for the addon/subdomain to point to a directory outside of the public_html folder. With this option, it can take […]

Domains: Change Addon/Sub Domain’s Website Folder

When you were adding additional or sub domains you were asked to specify a folder for the website to live in. This folder is called the document root and the website operates out of here. Maybe while the website was operating out of that folder, you were actively working on a […]

Domains: Setup A Subdomain

Sub domains function separately from your main domain. They use your main domain name and a prefix. For example, to host blog on site5demo.com, you may wish to create a blog.site5demo.com subdomain. Note: Subdomain document roots are relative to your account’s home directory SiteAdmin: Create a sub-domain cPanel: Create a sub-domain   Creating a […]

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