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Invoices and Payments


Your Site5 hosting account(s) renew automatically at the end of each term using your payment information on file. This article will provide information about when we will generate invoices and attempt charges and what forms of payment we accept.

Automatic Invoices

We automatically generate invoices for your Site5 services as well as automatically attempt to charge your payment method on file to prevent interruption in your service. To help you plan for these renewal charges, invoices are sent and payments attempted on the following schedules, based on the length of your billing cycle:

  • Terms greater than 1 year
    • Invoices are sent 30 days in advance of the due date.
    • Credit card charge is attempted at 15 days before the due date.
  • Terms 1 Year or less
    • Invoice is sent 14 days in advance of the due date.
    • Credit card charge is attempted at 5 days before the due date.

Accepted Payment Types

Site5 accepts the following payment methods:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal


Still have a question? Or need help?
If you need technical support with your account, please email us or chat live with a representative.


  • Is it possible to provide EU VAT on invoices?


    • Hello Martin,

      As we are a US-based company, we do not have this capability.

  • What if I cannot pay on time

    • Hi Aaron!

      If you are unable to pay on time, please submit a ticket to our Billing team through your backstage panel and they will be glad to look into what we can do to assist with your payment schedule.

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