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Security: Tips on securing your account


Below we have listed common ways to help secure your account:

  • 1. Ensure all of your web applications (WordPress, Joomla, Etc) are up to date
  • 2. Check your computer for viruses
  • 3. Change your password to something at least 8 characters in length with both uppercase and lowercase characters. You should also include numbers and symbols.
  • 4. Use a different password than you use for other site logins.
  • 5. Never share your password with anyone.

If you suspect that your account has been compromised, please contact support right away.

For more information on how to create a secure password, please click here.

Still have a question? Or need help?
If you need technical support with your account, please email us or chat live with a representative.


  • Dear Sir

    Thanks for your info.

    Pleas release the site.

    Many thanks.

    Boon Lye

    • Hello Boon,

      I am not sure what you mean by “release the site”. Have you gotten an alert from our support team that led you to this article? If so, you may want to update the ticket with any requests you may have on it.

  • Dear Sir

    I can’t login to take action.
    So, release the the access so I can login.


    Lee Boon Lye

    • Hi Lee,

      This is something you would need to contact our support team about. We cannot unlock your account through the knowledgebase :)

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