Built For Designers & Developers

Security: What is Malware? How do I remove it?

In this article, we will discuss what our malware protection is and how it works.

 Let’s start with what malware is…

Malware can present itself in a number of different ways, but at it’s core, it is malicious content that attempts to infect, annoy, or harm your web site visitors. There are many different types of malware and many different ways of it manifesting itself. Here are just a few technical examples…

• Hidden iFrames

• Phishing Attempts
• Cross Site Scripting
• Drive-by-downloads
• And many more…

Monitoring for these kinds of exploits can be very difficult to do by hand, if not impossible. As such, we’ve partnered with Website Security experts, Sucuri. Their expertise in the website security field is second to none. We offer their Malware scanning and removal service to help keep your site clean and secure.

Let’s talk about how our malware protection works…

Sucuri will scan your site every 12 hours to ensure it is free of any malware. If the scan detects malware, we immediately receive a notice and Sucuri will begin the cleanup process. At the same time, we will send you a notification that malware was found and what we are doing to remedy the situation.

Please Note: The only thing that is excluded in our cleanup process is updating your scripts (WordPress, Joomla, etc.). This is because it could cause problems if you have made custom changes to your site.

Common Questions

How often do you scan my site?

Sucuri scans your site every 12 hours to check for malware.

How would you notify me if you found something?

If malware is detected, Sucuri will start the cleanup process immediately. At the same time, we will open a ticket (this also sends an email to you) and inform you of the discovery and the steps we are taking to fix any infections.

What is the turnaround time to remove the malware?

This depends on how infected your site has become. In most situations we can have your site back to pristine condition within a few hours.

How can I keep malware from infecting my site?

In a majority of cases, the malware gets planted when scripts (WordPress, Joomla, Drupal, etc.) are not kept up to date.

For more information about best practice methods to keep your hosting account secure, please see the following link…

Security Overview

If you have any questions, please feel free to leave a comment here, or you can work with our support team directly by opening a ticket through Backstage.

If you would like to add malware protection to your website, please click here.