Disaster Recovery: New York City, NY
These locations maintain emergency escalation procedures for each facility. This procedure is posted in online documentation systems and physically at each facility. The procedure includes internal escalation points, contact and escalation details for each important vendor, and procedures for dealing with various emergency events such as power failures, generator issues, load-shed plans, fire, and AC problems.
They have battery backup and the time under full load varies based on location:
- NY: 20 minutes full load
- NL: 12 minutes full load
- MTL: 8 minutes full load
Similarly, here are TTL estimates of fuel for generators, at each location:
- NY: 10 days+
- NL: 8 hours (restricted by local law)
- MTL: 12 hours
They have agreements in place with multiple providers for procurement of fuel, and the turnaround time is as follows:
- NY: 5 hour turn around
- NL: 4 hours
- MTL: 2 hours
Preventative Maintenance is performed at or better than the manufactures recommendations. This includes all UPS (Uninterruptible Power Supply), PDU (Power Distribution Units), CRAC (Computer Room Air Conditioner) Units, Dry coolers, Fire detection systems, Fire suppression systems, Generators, etc. In NY the generators are tested weekly with a full load test monthly. All other locations have a monthly test + full load test per quarter.
All locations are equipped with VESDA (Very Early Smoke Detection Apparatus) fire detection system.
Estimated Restore Times For Full Data Loss
Because each server (even at the same location) can vary in disk usage, it’s unfortunately not possible to give exact estimates on how long a full restore will take. From experience however, we have found that most servers can be restored within 8 to 16 hours.
For information regarding restoring VPS services, please click here.