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Data Center FAQ: Los Angeles, CA, US


Q: Which laws and standards does the data center adhere to?

A: SOC2/SSAE16, CICA 5970, and Payment Card Industry (PCI).

Q: Does the data center have a formal information security charter, policies, standards, and/or guidelines?

A: Yes, and it is approved by senior management, communicated to employees, reviewed periodically, and published in a central repository.

 Q: What types of measures are taken to ensure a secure, trusted workforce?

A: Background checks are conducted on all employees, consultants, temporary workers, and external providers. Employees are also required to sign non­disclosure agreements, roles and responsibilities are all defined, and we provide ongoing information security and privacy awareness education for all new and existing employees. Disciplinary/termination processes and procedures also exist.

Q: Is the data center capable of quickly applying software patches for new security vulnerabilities?

A: Yes.

Q: Are information security standards such as CIS, NIST, and/or DoD STIG to harden every component of your IT infrastructure (operating systems, servers, firewalls, routers, hypervisors, etc)?

A: No.

Q: Are formal policies and procedures in place for provisioning/terminating the data center employee user accounts, role­based access, password strength, and user access/permissions?

A: Yes.

Q: Is regular internal and external penetration testing, and vulnerability scanning on all external/internal applications conducted?

A: Yes, for the PCI compliant production environment.

 Q: Does the data center use industry standards like ISO, OWASP, NIST, CMMI, and/or BSIMM to build in security for your Systems/Software Development Lifecycle (SDLC)?

A: No.

 Q: Does the data center have formal Disaster Recovery and Business Continuity plans that are regularly reviewed and tested?

A: Yes, there is a business continuity plan in place. There is not currently a disaster recovery plan in place.

 Q: Are physical security perimeters around the data center’s data centers (fences, walls, barriers, guards, gates, electronic surveillance, physical authentication mechanisms, reception desks and security patrols) implemented?

A: Yes, including biometric key cards, and a CCTV system.

 Q: Are physical protections against damage from natural causes, disasters, and deliberate attacks anticipated, designed and have countermeasures applied such as fire detection/protection systems, UPS, backup generators, etc?

A: Yes, including flood, fire, and power failure protection.

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  • malware and spyware protection

    Can you send me detailed info about your malware and spyware protection you have… I can not find it. thank you

    • Hello Alfredo,

      We are partnered with Sucuri to do this, as they are specialised in spyware and malware detection, protection, and removal. You can learn more about how they do this at their site,

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