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WHM: Terminate and permanently delete an account

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If you no longer wish for an account to reside on your server, you can terminate the account. Be warned that this will permanently delete the account from the server, so this action cannot be undone.

1) Start by navigating to the Account Functions.

2) Then go to Terminate an Account.

3) Select an account using the main domain or user, or search for an account below.

4) If you’d like to keep this account’s DNS Zone, click here.

Do not continue unless you’re absolutely sure the account should be terminated and permanently deleted from your server. You will receive no further warnings.

5) Press Terminate when ready.

It will take some time for everything to be removed from your server.

When finished, you should see an OK message followed by a bunch of checkmarks.

Account removal is now complete. Most traces of the account should now be gone from your server.

This demonstration is now complete. You now know how to terminate an account and permanently delete it from your WHM server.

For more articles about WHM, please click here.

Still have a question? Or need help?
See an error in this article or want to suggest a missing topic? Please leave us a comment below! If you need technical support with your account, please email us, chat live with a representative, or call us!

6 Comments

  • To whom may i concern. Can you help me to delete this Site? (REKLAMO.PH) Because they posting a liable concern about in our company.

    • Hello Jermy,

      You would need to contact the host of that site to begin this process. Please note that you will need to prove ill-intent – most hosts will not disable a site without proof of this sort.

  • I Delete my this account (graphicsdesigntuts.com) & delete dns zone.
    I will try new account same domain but create fail & message me:

    Account Creation Status: failed

    A DNS entry for “graphicsdesigntuts.com” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed.

    now how can i do?

    • Hello,

      It sounds like the DNS zone is not deleting properly. If you contact our support team and explain the error, they will be able to remove this for you.

  • Hello… can u help me?
    How i can recover terminated account on WHM? :(

    • Hi Zali!

      Not a problem at all! All you would need to do is recreate the terminated account and then submit a backup restore request through your Backstage panel at https://backstage.site5.com/client/addons/backup_restore and one of our staff members will be glad to get your data restored to the terminated account!

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