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cPanel: How to Restore Backups


At Site5, we automatically take backups of your account files and databases nightly. These backups are then kept on file for 7 days for recovery if they are ever needed. cPanel contains tools that make it easy to restore your site in just a few simple clicks! All you would need to do is follow these steps:

Note: This process gives you the ability to restore any and all files on your account including account configuration files, mail, and site files. Files related to your website are located within the public_html folder, allowing you to restore the whole website or only select files or folders contained within as needed.
  • Log into cPanel and click on R1Soft Restore Backups

cPanel X3 R1Soft Backups


  • The link will open the Server Backup Manager which will show you a list of the backups that are on file and they date and time they were taken. In order to explore the files and select the ones you wish to restore, click the folder and magnifying glass icon on the right.

SBM Explore

  • This will then open the explorer which is a typical file manager that you can use to navigate to the files you plan to explore. In order to open the folder you wish to explore, double click the folder. In order to navigate to your site files, you would double click the “home” folder and then either select or double click “public_html”.

SBM Browse

  • If you wished to restore all of your site files, the folder you would want to restore would be the public_html folder. You would first need to click the checkbox next to the public_html folder in the list (1), then click Restore Selected (2) at the top of the page. Alternatively, if you wished to download a copy of the backups instead of overwriting the existing content of your site, you can click Download Selected (3).

SBM Restore or Download

  • When you click Restore Selected, a confirmation box will appear. Click Restore if you wish to proceed.

SBM Restore

  • This will then begin the restore process. The backup manager will show you the progress of the restore so you can see how many files have been restored and how many remain as well as any issues that have been run into during the restore.

SBM Restore Output

  • Once the restore has finished, you will see the completed output on the screen.

SBM Restore Complete

  • And now your site files have been restored!

As for your databases, unfortunately, the restore option is not available in your control panel. However, these can be easily restored by submitting a Restore From Backup request through your Backstage panel under Services > Request Forms.  You can also use this direct link to submit the same request.

Still have a question? Or need help?
If you need technical support with your account, please email us or chat live with a representative.


  • First bullet point is incorrect. Instead of . . .

    Log into cPanel and click on “Restore Offsite Backups”

    . . . it should say . . .

    Log into cPanel and click on “R1Soft Restore Backups”

    • Hello,

      You are correct, and this has been edited. Thanks!

  • This restore, although it said it completed, did not restore a thing.. Submitting a ticket.

    • So sorry to hear that. Definitely enter a ticket, and we will be happy to look into this for you.

  • This restore option only restore home files,How to restore database tables???

    Please let me know!

    Advance thanks.

    • Hi Srihari!

      Unfortunately, the restore option in your control panel only can restore the web data. If you wish to have the databases restored, you can fill out the backup restore request form at and our team will get those restored for you!

  • Does this help to restore wordpress installations too?

    • Hello! Yes! This will help install all web data from WordPress installations. However, post data and user account information are stored in the database so, if you find that running this restore does not fully roll your site back, you may need to submit a database restore request through your backstage panel and our staff will get your databases recovered quickly for you!

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