Built For Designers & Developers

Migration Overview

Here at Site5, we offer free migrations to all of our customers.

Another Host to Site5

Below we are going to outline the basic steps that our migration department follows to move your site to our servers.

• 1) Once you have made the migration request, a ticket is automatically generated and placed in our Migrations department.
  Note: You will need to be logged into your Backstage to be able to submit the migration request.
• 2) From there, one of our highly trained System Administrators will log in to your current account and determine the best possible way to move your sites to our services.
• 3a) If your current provider uses cPanel (as we do), our administrators will create a full cPanel backup of your account and restore it on our servers.
• 3b) If your provider does not use cPanel, we will preform our own backup using a wide array of tools and techniques (including zip/tar, ftp, ssh, MySQL exports, etc).
• 4) We will run checks on all data moved to ensure that nothing was lost during the migration.
• 5) We will configure our local DNS zone so that all you have to do is point your domains to our domain name servers.
• 6) That’s it! Once your point your domains to our DNS, your sites will go live (within 24 hours due to domain propagation). We will also monitor your sites for a few days to ensure that no unexpected problems pop-up.

If you have any questions during this process, please feel free to reply to the ticket. We will be more than happy to answer any questions or concerns you may have. We will also update you if we run into any problems on our end while trying to move your sites.

Limitations

• We will migrate up to 25 cPanel accounts or up to 10 non-cPanel web hosting accounts, free of charge.
• Email data will not be transferred for non-cPanel migrations, but we will re-create up to 20 e-mail accounts for you.
• If we are transferring an addon domain from within a cPanel account or we are unable to create a full cPanel backup, we can only transfer it’s files and databases; no e-mail accounts can be migrated.
• Current customers looking to downgrade to a plan of lesser value are not eligible for a free migration.

Site5 to Site5

Below we are going to outline the basic steps that our migration department follows to move your site from one Site5 server to another.

• 1) Once you have made the migration request, a ticket is automatically generated and placed in our Migrations department.
  Note: You will need to be logged into your Backstage to be able to submit the migration request.
• 2) From there, one of our highly trained System Administrators will begin the migration using our internal migration tool.
• 3) Once the migration is completed, we will check on all the data moved to ensure that nothing was lost during the move.
• 5) We will configure our local DNS zone so that your domain will start pointing to the new server/account.
• 6) That’s it! Normally your sites will go live within 2-4 hours due to domain propagation. We will also monitor your sites for a few days to ensure that no unexpected problems pop-up.

If you have any questions during this process, please feel free to reply to the ticket. We will be more than happy to awnser any questions or concerns you may have. We will also update you if we run into any problems on our end while trying to move your sites.