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How to View Credits

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There are two methods to view any credits listed on your account:

The first method is to view the amount of credit on the account:

  1. Login to your customer portal at https://customers.site5.com.
  2. In the top menu, look for ‘Notifications’, here you will see a number within the parentheses for the number of notices that you have:
    image00
  3. Within the notifications menu, you will then see a notice with the amount of credit available, ‘You have a credit balance of $1.00 USD.’

The second method is to view and apply any credit to a due invoice from within the Backstage:

  1. Login to your customer portal at https://customers.site5.com.
  2. Click on the ‘Billing Section’.
  3. Then click on ‘My Invoices’.
  4. From there click on any unpaid invoice to apply the available credit to the invoice.
  5. Enter the amount that should be applied and then hit the green ‘Apply Credit’ button:
    image01

Still have a question? Or need help?
See an error in this article or want to suggest a missing topic? Please leave us a comment below! If you need technical support with your account, please email us, chat live with a representative, or call us!

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