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General Data Protection Regulation

What is the GDPR? GDPR is short for the General Data Protection Regulation that goes into effect on May 25, 2018. It was passed by the European Parliament to create a harmonized data privacy law across member states of the European Union (EU). Its purpose is to support privacy as […]

Softaculous Backups

Customers are responsible for their own backups and web content and should make their own backups for extra protection. Site5 encourages customers to have an automated weekly or monthly backup, daily backups are not permitted. Our backups are provided as a courtesy and are not guaranteed. There can only be […]

Legal and Acceptable Content

Below are commonly asked questions regarding acceptable content for websites hosted with Site5. For more information, we recommend reviewing the Acceptable Use Policy under our Terms of Service. Do you allow sites to advertise for money? Yes, we allow sites to have commercial advertisements. Can I use advertisement banners? Static HTML banners […]

Sample Copyright Complaint Steps

Site5 requires DMCA notices to be filed via fax or letter. The complaint must include full contact information in the complaint (including phone number). We will call and verify. Email (unless digitally signed by a verified and trusted third party) is not an acceptable medium for legal complaints. This ticket system […]

How to submit a DMCA Complaint

Reporting copyright infringement? It is our policy to respond to clear notices of alleged copyright infringement. The United States Digital Millennium Copyright Act (DMCA) specifies very detailed procedures that must be followed concerning allegations of copyright infringement. In order for us to address any DMCA complaint, you MUST follow the procedure detailed […]

Site5 Hosting Price Chart

This article contains charts that display the prices of our hosting plans, including discounted monthly cost for longer billing cycles. Scroll down for more information, or click the links below to jump to the relevant section: Hosting Prices Shared Hosting Reseller Hosting VPS Hosting Frequently Asked Questions Hosting Prices Shared […]

Resource Points Discontinued

As you are aware, we developed the Resource Points system to help show in a simplified way how your sites used resources to allow you to see spikes and also to ensure all users were only using their fair share of resources on our shared servers. Using this system helped […]

Compliance with U.S. Office of Foreign Assets Control (“OFAC”)

Regulations established by the Office of Foreign Assets Control (“OFAC”) of the U.S. Department of the Treasury prohibit us from providing services to individuals and companies in Crimea, Cuba, Iran, North Korea, Sudan, and Syria or to those that are identified by OFAC as Specially Designated Nationals. In the event […]

Billing: Refunds

In this article, we will discuss our refund policy and how it works. Money Back Guarantee If you are still within our money back guarantee period for your service, we will return 100% of your money, no questions asked. For more information about our Money Back Guarantee, please click here. […]

Apache: Why we don’t Support mod_pagespeed on our Shared Services

After thorough testing, we’ve decided not to offer it with our shared hosting products. Our testing has shown very little speed benefit for a majority of the types of websites that we host. Additionally, due to the compression and caching implemented by mod_pagespeed, it can result in unintended side effects […]

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