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Site5 Hosting Price Chart

This article contains charts that display the prices of our hosting plans, including discounted monthly cost for longer billing cycles. Scroll down for more information, or click the links below to jump to the relevant section: Hosting Prices Shared Hosting Reseller Hosting VPS Hosting Frequently Asked Questions Hosting Prices Shared […]

Resource Points Discontinued

As you are aware, we developed the Resource Points system to help show in a simplified way how your sites used resources to allow you to see spikes and also to ensure all users were only using their fair share of resources on our shared servers. Using this system helped […]

Compliance with U.S. Office of Foreign Assets Control (“OFAC”)

Regulations established by the Office of Foreign Assets Control (“OFAC”) of the U.S. Department of the Treasury prohibit us from providing services to individuals and companies in Crimea, Cuba, Iran, North Korea, Sudan, and Syria or to those that are identified by OFAC as Specially Designated Nationals. In the event […]

Billing: Refunds

In this article, we will discuss our refund policy and how it works. Money Back Guarantee If you are still within our money back guarantee period for your service, we will return 100% of your money, no questions asked. For more information about our Money Back Guarantee, please click here. […]

Apache: Why we don’t Support mod_pagespeed on our Shared Services

After thorough testing, we’ve decided not to offer it with our shared hosting products. Our testing has shown very little speed benefit for a majority of the types of websites that we host. Additionally, due to the compression and caching implemented by mod_pagespeed, it can result in unintended side effects […]

How to View Uptime Reports for your Server

In this article, we will show you how to check your servers uptime. You will need to know the name of the server your account resides on. You can find this on the home page of Backstage. 1) Go to our Uptime Reports page: 2) Find your server in the […]

How to Check Server Download Speeds

In this article, we will demonstrate how to test the download speeds of our servers. 1) Go to our server locations page: 2) Click the link for the server location you wish to test. 3) Click the download size you would like to use for the test. 4) Monitor the download using […]

Email: Email Limits

We have outlined the limits for our shared/non-dedicated hosting plans. If you have any questions regarding any of these limits, please feel free to contact our support team. MAIL LIMITS Recipients are limited to 25 per message Mailing list size is limited to 1,500 members POP Connections limited to 60 […]

Migration Overview

Here at Site5, we offer free migrations to all of our customers. Another Host to Site5 Below we are going to outline the basic steps that our migration department follows to move your site to our servers. 1) Once you have made the migration request, a ticket is automatically generated and placed in […]

Resource Points: Hardware Resources

There are a finite number of hardware resources that a server has available. Since you are sharing those resources with other customers, we have to place a limit to ensure every customer is given their fair share and that no single customer is allowed to crash the server and cause […]

Money Back Guarantees
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