Site5 - Built For Designers & Developers MENU
Home  ›  Networking  ›  How do I perform a traceroute?

How do I perform a traceroute?

Comments Off on How do I perform a traceroute?

What is a Traceroute?

If you are having trouble connecting to your site or you are experiencing slow network performance, Site5 support may ask you to perform a “traceroute” to make sure there isn’t a connectivity problem between your computer and our server. A traceroute shows the route you take over the Internet to reach Site5’s servers. Information on what routers or back-bone providers you pass through can help Site5 diagnose a network problem.

How to Perform a Traceroute:

Windows 7 & Vista:

  • Click on the “Start” menu and type “cmd” into the search field (where it says “Search programs and files” or “Start search”).
  • Push the Enter key on your keyboard. A DOS prompt window will open up.
  • Type the following command in the command window: “tracert -d yourdomain.com” (remember to replace yourdomain.com with your actual domain name)

Make sure to let the traceroute finish completely; it can sometimes take several minutes.

  • You should see something similar to the following when it finishes:
C:\Users\Account>tracert -d yourdomain.com

Tracing route to yourdomain.com [74.53.50.50]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2    29 ms    22 ms    28 ms  11.207.112.1
  3    19 ms    14 ms    11 ms  88.25.44.69
  4    12 ms    12 ms    27 ms  88.25.52.33
  5    14 ms    11 ms    10 ms  88.25.52.29
  6    13 ms     9 ms    13 ms  88.25.52.25
  7    11 ms    12 ms    12 ms  88.25.52.21
  8    14 ms    12 ms    13 ms  88.55.41.181
  9    12 ms    19 ms    13 ms  88.55.41.253
 10    14 ms    26 ms    14 ms  79.139.195.145
 11    26 ms    27 ms    27 ms  79.139.194.249
 12    45 ms    42 ms    44 ms  98.86.94.161
 13    49 ms    50 ms    51 ms  98.86.87.82
 14    70 ms    69 ms    70 ms  98.86.85.153
 15    75 ms    81 ms    71 ms  98.86.85.34
 16    68 ms    69 ms    66 ms  75.149.228.2
 17    77 ms    71 ms    79 ms  70.87.253.2
 18    68 ms    69 ms    72 ms  70.87.255.66
 19    72 ms    68 ms    70 ms  70.87.254.186
 20    84 ms    68 ms    71 ms  74.53.50.50

Trace complete.

C:\Users\Account>
  • You can copy and paste this into an email by selecting the upper-left hand icon and selecting “Edit -> Mark”
  • You can now “select” the text of the window using your mouse cursor. Select the text of the results and hit “enter”. This will put the text on the clipboard. You can then use your keyboard and press Control + V to paste the results into any other Windows application, including your e-mail client or a text field in a web browser (in a Backstage ticket response).

Windows XP/2000/NT/95/98/ME:

  • Click on the “Start” menu and select “Run…”
  • Type “cmd” (WinXP/Win2000/WinNT) or “command” (Win95/Win98/WinMe) and hit the Enter key on your keyboard. A DOS prompt window will open up.
  • Type the following command in the command window: “tracert -d yourdomain.com” (remember to replace yourdomain.com with your actual domain name)

Make sure to let the traceroute finish completely; it can sometimes take several minutes.

  • You should see something similar to the following when it finishes:
C:\Users\Account>tracert -d yourdomain.com

Tracing route to yourdomain.com [74.53.50.50]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2    29 ms    22 ms    28 ms  11.207.112.1
  3    19 ms    14 ms    11 ms  88.25.44.69
  4    12 ms    12 ms    27 ms  88.25.52.33
  5    14 ms    11 ms    10 ms  88.25.52.29
  6    13 ms     9 ms    13 ms  88.25.52.25
  7    11 ms    12 ms    12 ms  88.25.52.21
  8    14 ms    12 ms    13 ms  88.55.41.181
  9    12 ms    19 ms    13 ms  88.55.41.253
 10    14 ms    26 ms    14 ms  79.139.195.145
 11    26 ms    27 ms    27 ms  79.139.194.249
 12    45 ms    42 ms    44 ms  98.86.94.161
 13    49 ms    50 ms    51 ms  98.86.87.82
 14    70 ms    69 ms    70 ms  98.86.85.153
 15    75 ms    81 ms    71 ms  98.86.85.34
 16    68 ms    69 ms    66 ms  75.149.228.2
 17    77 ms    71 ms    79 ms  70.87.253.2
 18    68 ms    69 ms    72 ms  70.87.255.66
 19    72 ms    68 ms    70 ms  70.87.254.186
 20    84 ms    68 ms    71 ms  74.53.50.50

Trace complete.

C:\Users\Account>
  • You can copy and paste this into an email by selecting the upper-left hand icon and selecting “Edit -> Mark”
  • You can now “select” the text of the window using your mouse cursor. Select the text of the results and hit “enter”. This will put the text on the clipboard. You can then use your keyboard and press Control + V to paste the results into any other Windows application, including your e-mail client or a text field in a web browser (in a Backstage ticket response).

Mac OS X:

  • Open up the Terminal application from under /Applications/Utilities/.
  • In the new terminal window, type the following command: “traceroute -n yourdomain.com”. (remember to replace yourdomain.com with your actual domain name).

Make sure to let the traceroute finish completely; it can sometimes take several minutes.

  • You should see something similar to the following when it finishes:
bash-3.2$ traceroute -n yourdomain.com
traceroute to yourdomain.com (74.53.50.50), 30 hops max, 40 byte packets
 1  184.154.151.65  5.118 ms  5.387 ms  5.626 ms
 2  173.236.77.85  0.430 ms  0.708 ms  0.705 ms
 3  64.124.146.113  1.415 ms  1.789 ms  1.786 ms
 4  64.125.31.198  1.776 ms  1.767 ms  1.755 ms
 5  64.125.30.61  57.229 ms  57.219 ms  57.205 ms
 6  64.125.26.210  26.855 ms  26.770 ms  26.770 ms
 7  64.125.199.94  31.767 ms  31.489 ms  31.279 ms
 8  70.87.253.6  114.388 ms 70.87.253.90  26.795 ms 70.87.253.18  27.107 ms
 9  70.87.253.114  27.100 ms 70.87.255.122  27.480 ms 70.87.255.130  27.216 ms
10  70.87.254.190  27.350 ms  27.321 ms  27.502 ms
11  74.53.50.50  27.005 ms  27.253 ms  27.267 ms
bash-3.2$

Linux

  • Open up your terminal application (how you do this depends on if you’re using a window manager like KDE or Gnome).
  • In the terminal window, type the following command: “traceroute -n yourdomain.com”. (remember to replace yourdomain.com with your actual domain name).

Make sure to let the traceroute finish completely; it can sometimes take several minutes. You should see something similar to the following when it finishes:

penguin@my-linux-computer [~]# traceroute -n yourdomain.com
traceroute to yourdomain.com (74.53.50.50), 30 hops max, 40 byte packets
 1  184.154.151.65  5.118 ms  5.387 ms  5.626 ms
 2  173.236.77.85  0.430 ms  0.708 ms  0.705 ms
 3  64.124.146.113  1.415 ms  1.789 ms  1.786 ms
 4  64.125.31.198  1.776 ms  1.767 ms  1.755 ms
 5  64.125.30.61  57.229 ms  57.219 ms  57.205 ms
 6  64.125.26.210  26.855 ms  26.770 ms  26.770 ms
 7  64.125.199.94  31.767 ms  31.489 ms  31.279 ms
 8  70.87.253.6  114.388 ms 70.87.253.90  26.795 ms 70.87.253.18  27.107 ms
 9  70.87.253.114  27.100 ms 70.87.255.122  27.480 ms 70.87.255.130  27.216 ms
10  70.87.254.190  27.350 ms  27.321 ms  27.502 ms
11  74.53.50.50  27.005 ms  27.253 ms  27.267 ms
penguin@my-linux-computer [~]#

Still have a question? Or need help?
See an error in this article or want to suggest a missing topic? Please leave us a comment below! If you need technical support with your account, please email us, chat live with a representative, or call us!

Comments are closed.

Money Back Guarantees
Click to verify BBB accreditation and to see a BBB report.