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Getting Started: How to move your Website

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In this section of our Getting Started guide, we will show you the process and steps you need to take to have your current website migrated to our services.

We offer this service free to all of our clients (with some limitations) to help ease the transition of moving your website. We have a team of dedicated staff members that have lots of experience with moving websites.

We work with you every step of the way to help make this process as easy as possible.

You first start this process by filling out the Migration Request Form found under the Add-ons tab in Backstage.

For information on how to access and fill this form out, please click here.

From here, a ticket will be created in our migrations department and one of our staff members will begin the process (please note that this could take a small amount of time).

Our support department will use a variety of different methods to migrate (copy) your website to your new service with us here at Site5.

For more detailed information about how our migration process works, please see our more detailed article on the subject by clicking here.

 

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See an error in this article or want to suggest a missing topic? Please leave us a comment below! If you need technical support with your account, please email us, chat live with a representative, or call us!

4 Comments

  • Where are the instructions how to do it yourself?
    The problem is: You offer however there is a wait list and if you’re in the situation that I am in; you have to keep answering the same questions over and over.

    • There are many, many ways to do this, and providing a comprehensive list would be impossible. The basic steps are to download your existing site files and database via FTP, and upload them to your account with us. If your existing host is using Cpanel, you can generate a full account backup, upload that, and request that we restore it – that goes through our Level 2 team, rather than Migrations, so you avoid most delays.

  • I understand there can be many ways to do this however, it would still be nice to have a guide showing a few of the common ways to do this. I would assume a well organized company like Site5 has internal guides for your own support people to reference and these would be a good source of information for any do-it-yourself types.
    In this day and age of open sourcing, and you tube guides why not consider making the migration guides available for your clients.
    Thanks.

    • Hi Todd,

      That is a good point, and I’ll certainly mention it to our team to see what we can do for that.

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