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Backstage: Migration from another host to Site5


If you have arrived here, it means that you are interested in having our team help you migrate your website from your existing host to us here at Site5.

A few things to note before requesting a migration. 

  • We will migrate up to 25 cPanel accounts or up to 10 non-cPanel web hosting accounts, free of charge.
  • Email data will not be transferred for non-cPanel migrations, but we will re-create up to 20 e-mail accounts for you.
  • Please be aware that our Migration Team works Monday through Friday, 24 hours a day. If you submit your request on the weekend, please be aware that you may not receive a reply until Monday.

Now lets see how to request a migration from your existing web hosting provider.

1) Log into your Backstage and Select Add-ons from the top menu.

2) From here, click the Migration Request link.

3) From here, select Another Host to Site5 as the Migration Type.

4) Enter the old host’s name.

5) Enter the domain name(s) of the account you wish to migrate .

6) Enter the Control Panel URL (this should be provided by the old host) .

7) Enter the username and password for for the control panel login (this should be provided by the old host).

8) Enter the FTP details for the old host.

9) Please indicate if the account you are moving from is a reseller account.

10) Please indicate if the account you are moving from uses rails.

11) If you have a SSL, Dedicated IP, or any custom MX records, please indicate by checking the corresponding boxes.

12) If you have any web applications installed, please list them in the Apps section.

13) If you have any notes or special instructions, you can enter them in the Notes box.

Note: If you have multiple services, please indicate which service you wish to be used.

14) Input the answers to your security questions.

Note: If you do not remember your security answers, enter the last 4 digits of the credit card on file into the Notes field.

15) Click the Submit Request button.

That’s it! A ticket will be opened on your behalf. Once the request is complete, the ticket will be updated.

Still have a question? Or need help?
See an error in this article or want to suggest a missing topic? Please leave us a comment below! If you need technical support with your account, please email us, chat live with a representative, or call us!


  • This is allot to fill in for a transfer that only needs a text file with four elements in it.

    1) domain name
    2) IP address
    3) cpanel login name
    4) cpanel password

    So my question is I don’t mind sending a list of 10 to 25 of those batches but if I have to fill out this longer form 10 to 25 times, well I see the need for a kaizen here.

    • It does seem to be a lot, yes. But if some of these questions don’t apply to your particular site, you can simply leave them blank. For example, the form asks for any applications you have installed – if you have none, just leave it blank. We designed the form to be as comprehensive as possible, to help as many people as we can, while still being simple enough to use to not be a headache.

  • Hello,

    I just decided to buy an hostpro package for my company website :)

    I’m reading your migration guide and I see that you ask for the control panel URL and credentials, but the company that previously made our website won’t give us the url or the login details because, they said, it’s a shared platform.

    I’m almost 100% sure that our actual website is a totally 90s looking static one, so… do I have to transfer all the data by myself or putting only the ftp logins in your form will be enough?

    Thank you in advance,


    • Hello Alessia,

      The FTP information should be sufficient, yes. Our Migrations team will be able to tell you for certain, however – you can simply fill out the form with the FTP information, and they will let you know if anything else is needed.

  • Thank you, James!

  • Ok thanks. Could you delete my comment… for some reason I didn’t think it would show up publicly, lol. Thanks James.

    • Hi Mic,

      Not a problem at all :)

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