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Webmail Overview

Before the advent of web enabled smart phones, webmail was previously the easiest way to to send/receive emails while you are away from your regular email program. Webmail is still a highly useful tool that is usually accessible throughout the world.

• Accessing webmail via SiteAdmin
• Accessing webmail via cPanel
• Accessing webmail via WEBSITE address
• Accessing webmail via SERVER address

Accessing webmail via SiteAdmin

You can access the webmail right from within your SiteAdmin in a variety of ways.
1) Select the Webmail  icon from within you main panel.

Alternatively you can select Email Accounts icon and select the envelope icon beside the email address that you wish to check.

2) Enter the full email address and password for the address you wish to check. Click login.

3) Choose one of the three webmail programs we provide. Each program has its own positive and negative features. If you are using IMAP all incoming/outgoing/spam messages will be accessible via each individual program. Try each of them out and see which one you like the most!

Thats it! You should now be able to access your webmail. For an overview of each of three webmail programs, please see the links in the Related Items section at the bottom of this page.

Accessing webmail via cPanel

1) Click the WebMail icon

Alternatively you can access the webmail for a specific email address by selecting Email Accounts and selecting More and Access Webmail.

2) If you selected the webmail icon from the main page, select Go to Webmail Login

Note: By default this will log you into webmail with your cPanel username/password. If you wish to log into a particular email address use the alternative method listed above or the direct website address method.

3) Choose one of the three webmail programs we provide. Each program has its own positive and negative features. If you are using IMAP all incoming/outgoing/spam messages will be accessible via each individual program. Try each of them out and see which one you like the most!

Thats it! You should now be able to access your webmail. For an overview of each of three webmail programs, please see the links in the Related Items section at the bottom of this page.

Accessing your webmail via your website address

If your website is resolving to our server, you can access webmail simply by entering your website address and adding /webmail on to to the end of it. If you have an SSL installed on your website address you can use it to access your webmail securely.

1) Type www.yourdomain.com/webmail  (replacing yourdomain.com with your website address) into a web browser of your choosing.

If you wish to access the webmail securely you would so by adding a https:// to the front of your domain name. (eg: https://s5support.com/webmail). If you have an SSL installed you will see the redirection image below. If you do NOT have SSL installed on your domain you will get a SSL certificate mismatch warning. You can accept this warning but to prevent it from occurring again, access the webmail using the server address.

2) You will see a page display information that it is redirecting you to the webmail. Depending on the speed of your connection or your server, this can take up to a minute.

 Note: If you are not redirected to a login prompt (pictured below) within a minute or two of seeing the above redirection screen, you may be blocked by a office firewall. If you are on a home computer or were able to access the webmail service previously, please open a chat with our team and we will be happy to work with you to correct this.

Username = Full email address of the address you want to check (eg: [email protected])

Password = Password that was setup when this email address was created. For instructions on how to reset this, click here.

3) Choose one of the three webmail programs we provide. Each program has its own positive and negative features. If you are using IMAP all incoming/outgoing/spam messages will be accessible via each individual program. Try each of them out and see which one you like the most!

Thats it! You should now be able to access your webmail. For an overview of each of three webmail programs, please see the links in the Related Items section at the bottom of this page.

Accessing your webmail via the server address

In the event that your website no longer resolves to our server but the account is still active on our server, you can check it using the server address. If you are utilizing the webmail via the server address, you will have the ability to do so securely without error.

1) Type serveraddress/webmail  (replacing serveraddress with the servers hostname) into a web browser of your choosing.

Note: If you do not know the server name, you can retrieve this from our welcome letter that was sent when you signed up for the service. Alternatively a member of our staff will be happy to provide it to you.

If you wish to access the webmail securely you would so by adding a https:// to the front of the server name. (eg: https://aphro.accountservergroup.com/webmail)

2) You will see a page display information that it is redirecting you to the webmail. Depending on the speed of your connection or your server, this can take up to a minute.

 Note: If you are not redirected to a login prompt (pictured below) within a minute or two of seeing the above redirection screen, you may be blocked by a office firewall. If you are on a home computer or were able to access the webmail service previously, please open a chat with our team and we will be happy to work with you to correct this.

Username = Full email address of the address you want to check (eg: [email protected])

Password = Password that was setup when this email address was created. For instructions on how to reset this, click here.

3) Choose one of the three webmail programs we provide. Each program has its own positive and negative features. If you are using IMAP all incoming/outgoing/spam messages will be accessible via each individual program. Try each of them out and see which one you like the most!

Thats it! You should now be able to access your webmail. For an overview of each of three webmail programs, please see the links in the Related Items section at the bottom of this page.