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Email: Setup Email in Blackberry

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Before you can use email in blackberry devices, you must subscribe to BlackBerry email service through your wireless provider. Please contact your wireless provider if you experience any trouble sending or receiving emails

Setting Up Email for BlackBerry 6 or 7 OS

Set-up email for your BlackBerry:

  1. Click the Setup icon on the main screen.
  2. Select Email Accounts.
  3. Select Internet Mail Account.
  4. Follow your phone’s prompts to complete the setup. Agree to the BlackBerry email service ToS(Terms of Service) and provide the email address and password the email account you created in cPanel.

It can take up to 30 minutes before you can start receiving emails.

Set-up Email for the BlackBerry v5 OS

  1. Click the Setup icon on the main screen.
  2. Select the Setup Wizard.
  3. Select I want to create or add an email address on the email setup screen.
  4. Follow your phone’s prompts to complete the setup. Agree to the BlackBerry email service ToS and provide the email address and password for the email you created in cPanel

Known Issues

Enter Settings Manually

If you create a BlackBerry account with the same username and password as your cPanel account, there can be a major conflict.

When an email account is set-up on BIS, you are prompted for only 2 things: an email address and password. If both the email and username exist and the passwords are the same, BlackBerry will accept this data and sync the phone with the account’s default email address instead of your Site5 email address.

The issue can be resolved by giving BlackBerry a fake password. When email client cannot authenticate, you will be prompted to Re-enter account information or Enter the settings manually.

  1. Select Enter the settings manually, and select I will provide the settings to add this email account.
  2. Enter the full IMAP information for your account.

The workaround will allow BIS to sync with the proper account.

Note: With the new Blackberry OS, this fix may not apply; however, you may want to try the above steps if you continue to have difficulty setting up your email account.

Re-Register Your BlackBerry Device

You may have to re-register your device with your wireless network. To do this:

  1. Click the BlackBerry button > Options.
  2. Advanced Options > Host Routing Table.
  3. Click the BlackBerry button and choose Register Now.

The steps above should sync your blackberry device with your carrier’s wireless network.

Still have a question? Or need help?
See an error in this article or want to suggest a missing topic? Please leave us a comment below! If you need technical support with your account, please email us, chat live with a representative, or call us!

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