Site5 - Built For Designers & Developers MENU
Home  ›  Getting Started Guides  ›  SiteAdmin: How to login

SiteAdmin: How to login

8 Comments

SiteAdmin is the main control panel that is used on our shared hosting platform. You can access it a variety of ways.



 

Access SiteAdmin from Backstage

This demo assumes you’ve already logged in to Backstage

Now let’s login to SiteAdmin

1) Click the SiteAdmin  drop-down menu located in the top righthand corner of the screen.

2) Click the sub account you wish to login to.

That’s it! You are now in the SiteAdmin control panel.

If you have access to more then 1 Backstage account, you will see an extra drop-down menu located at the top of the page. You can use this to gain access to your other Backstage/SiteAdmin accounts.



 

Secure Direct Hostname or IP [Secure]

To access SiteAdmin directly via hostname or IP address, we first consult your Site5 welcome letter or access SiteAdmin via another means to retrieve the hostname or IP.

Once we have the hostname, we enter it in the browser as follows:

https://[hostname]/siteadmin (example: https://siteadmindemo.accountservergroup.com/siteadmin)

If you entered it correctly, you will be redirected from /siteadmin to :2083, and then prompted to enter your SiteAdmin login/password.

sa_login_1

 



 

Direct Website Address [Secure]

To access the SiteAdmin directly via your website address we would do so as follows.

Enter a secure link your website in your browser.

https://YOUR_WEBSITE_HERE/siteadmin (example: https://sademo.com/siteadmin)

If you entered it correctly, you will be greeted with security warnings like the ones you see below for Google Chrome and Apple Safari.

Google Chrome:

sa_login_1

 

Select Advanced and if you see accountservergroup.com listed there, you can select Proceed

Note: If you do not see accountservergroup.com listed, select Back To Safety

sa_login_2

Apple Safari:

sa_login_3

 

Select Show Certificate and if you see accountservergroup.com listed there, you can select Continue

Note: If you do not see accountservergroup.com listed, select Cancel

 
sa_login_4

After the warnings have been accepted you will then be prompted for the login username/password.



 

Direct hostname/IP [ NOT Secure ]

 

To access SiteAdmin directly via hostname or IP address, we first consult your Site5 welcome letter or access SiteAdmin via another means to retrieve the hostname or IP.

Once we have the hostname, we enter it in the browser as follows:

http://[hostname]/siteadmin (example: http://siteadmindemo.accountservergroup.com/siteadmin)

If you entered it correctly, you will be redirected from /siteadmin to :2082, and then prompted to enter your SiteAdmin login/password.

sa_login_6

 



 

Direct Website Address  [ NOT Secure ]

To access the SiteAdmin directly via your website address we would do so as follows.

Enter your website in your browser.

http://YOUR_WEBSITE_HERE/siteadmin (example: http://sademo.com/siteadmin)

If you entered it correctly, you will be redirected from /siteadmin to :2082, and then prompted to enter your SiteAdmin login/password.

sa_login_5

 

Still have a question? Or need help?
See an error in this article or want to suggest a missing topic? Please leave us a comment below! If you need technical support with your account, please email us, chat live with a representative, or call us!

8 Comments

  • These instructions are incorrect. First, attempting to login from THIS page, causes the following javascript error:

    XMLHttpRequest cannot load http://www.site5.com/d/backstage-login/. Origin http://kb.site5.com is not allowed by Access-Control-Allow-Origin.

    I can login from another page (such as the home page), but the login button remains on this page.

    Second, looking from the home page, for example, there is NO link to navigate to the siteadmin page. This is unavailable from anywhere on the site.

    Epic fail.

    • Hello Joel,

      I apologize about the issue you experienced when trying to login from this page. We had a security measure in place that was causing the errors you witnessed. We have corrected the settings and you should no-longer see those errors.

      In regards to the second part of your comment: SiteAdmin hosting accounts are linked to Backstage users. Because of this, we only provide a direct link to SiteAdmin after you login to Backstage.

      However, there is also a way to directly access your SiteAdmin control panel. You will need the username and password for your SiteAdmin account (same as your primary FTP login credentials). Once you have the login information, navigate to http://yourdomain.com/siteadmin (where yourdomain.com would be replaced with your actual domain name). We don’t normally recommend using this method because you lose access to the Backstage functions and features (support tab, billing tab, etc).

  • Are these instructions obsolete?

    I logged into my Backstage home but there isn’t a “Site Admin” tab to the right as shown above.
    I was going to attach a screenshot but apparently that option is not available here.

    • Hello Don,

      I am sorry to hear about the problems that you are facing.

      The login instructions found in this article are only intended for clients using our SiteAdmin based services. If you have a reseller account, or a cPanel VPS plan, the dropdown menu mentioned in this article would not be available.

      It is also possible that if you are not the account owner, the dropdown menu may not show up if the permissions have not been properly set for your Backstage user. For more information on how to set up permissions, please see the following link…

      http://kb.site5.com/control/backstage/backstage-how-to-add-an-additional-user/

      If are still having issues, it is recommended that you contact our support department so that we can look into the situation for you.

      You can contact our support department by opening a ticket through Backstage, or by emailing us directly at support@site5.com

  • Does direct access via http://yourdomain.com/siteadmin still work?
    I’m getting a 404 if I try that with my domain (plan HostPro + Turbo)

    • Hi Michael,

      Yes, it does. I just tested this with my own domain, and it worked as expected. If you are having issues with this, please contact our support team, via BackStage or chat, and we will be more than happy to help.

  • Im actually seeing the message below,
    Ive already changed 2 passwords to see if it was anything I did and nothing works.

    Im currently unable to go to siteadmin because of this —->

    Proxy Attempt Failed
    Could not connect to proxy. Chances are this is due to a stored password mismatch. Please reset the password and try again

    • Hello,

      I am sorry for the troubles you are having. Have you contacted our support team on this? The knowledgebase is not a good place to troubleshoot and resolve this issue, but our support team would be more than happy to get this fixed up for you.

Money Back Guarantees
Click to verify BBB accreditation and to see a BBB report.