Data Center FAQ: São Paulo, BR
Q: Which laws and standards does the data center adhere to?
A: Payment Card Industry (PCI), and Safe Harbor.
Q: Does the data center have a formal information security charter, policies, standards, and/or guidelines?
A: Yes, and it is reviewed periodically.
Q: What types of measures are taken to ensure a secure, trusted workforce?
A: Background checks are conducted on all employees, consultants, temporary workers, and external providers. Employees are also required to sign nondisclosure agreements, roles and responsibilities are all defined, and we provide ongoing information security and privacy awareness education for all new and existing employees. Disciplinary/termination processes and procedures also exist.
Q: Is the data center capable of quickly applying software patches for new security vulnerabilities?
A: Yes, using yum and Puppet.
Q: Are information security standards such as CIS, NIST, and/or DoD STIG to harden every component of your IT infrastructure (operating systems, servers, firewalls, routers, hypervisors, etc)?
Q: Are formal policies and procedures in place for provisioning/terminating the data center employee user accounts, rolebased access, password strength, and user access/permissions?
A: Yes, passwords are randomly generated and assigned to new staff. Users are required to change their passwords periodically, cannot reuse past passwords, and much be significantly different from the previous password.
Q: Is regular internal and external penetration testing, and vulnerability scanning on all external/internal applications conducted?
Q: Does the data center use industry standards like ISO, OWASP, NIST, CMMI, and/or BSIMM to build in security for your Systems/Software Development Lifecycle (SDLC)?
A: Yes, it uses OWASP.
Q: Does the data center have formal Disaster Recovery and Business Continuity plans that are regularly reviewed and tested?
Q: Are physical security perimeters around the data center’s data centers (fences, walls, barriers, guards, gates, electronic surveillance, physical authentication mechanisms, reception desks and security patrols) implemented?
A: Yes, including doors with electronic locks, biometric locks, security cameras, man traps, etc. at all facilities.
Q: Are physical protections against damage from natural causes, disasters, and deliberate attacks anticipated, designed and have countermeasures applied such as fire detection/protection systems, UPS, backup generators, etc?
A: Yes, including uninterruptible power supplies (UPS), backup generators, and a fire detection & suppression system.