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Email Blacklisted IPs

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Blacklisting is unfortunately something that may happen when working with any hosting environment. Here is what we do to both help prevent blacklisting and undo any blocks that occur.

Prevention

  • We have direct relationships with large email provides such as AOL and Internet Service Providers to get notified about spam issues before it becomes a problem.
  • We monitor all major listings and we respond as soon as a bad report is noticed.
  • We have special tools that staff watch all day to stop spam from being sent in the first place.

Reversal

  • When a block occurs, we go directly to the company/organization that listed the IP and start working with them to get the block removed.

If for some reason we notice that the block happened because of an email/script under your hosting account with us, we will work with you directly to help narrow down the problem so that the spam messages can be stopped. Please keep in mind that most of these situations are due to an email address that has been compromised or a web application such as WordPress, Joomla, phpBB, and others, that could have been compromised allowing the assailant to send bulk emails directly from the web app.

On a VPS it is only you and your client’s using the mail server IP, so the only way it would list that specific IP is if one of them sent a spam or an email account/script was compromised.

In all cases, if you find your email is bouncing due to blacklisting issues, please contact our support department, as we will work on getting the root caused of the blacklisting resolved and get the IP delisted so you can send email again.

Still have a question? Or need help?
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2 Comments

  • I cannot email to this email it gives me an error 550 permanent block
    Mrajput@nationalfunding.com

    • Hi Angie!

      I’m sorry to hear that you have been blocked from the mailserver. Please contact support by opening a ticket through your backstage panel and we’ll be glad to check the firewall and ensure that the block has been removed. Thanks!

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