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cPanel: How to Login


You want to learn how to log into cPanel? You’ve come to the right place.

By default a server (which is a giant super powerful computer) has a series of ports (lines of communication) that you are able to call or request using your web browser or even another program to have it load specific content for you. Whenever you load a website address in your web browser like, the browser sends the request to Google’s servers to try to load the website on 80 and Apache (the program that displays your website to the world) is listening and responds by delivering your website to you. The cPanel program is listening on two different ports that when requested will load the cPanel login page.

You can access it a variety of ways, depending on the status of your hosting.

If you an existing customer and have your websites DNS pointing to our servers, you can access the cPanel via your domain name.

Replace with your website address.

  • (unsecure)
  • (will redirect you to a secure link)

If you do not yet have your websites DNS pointing to our servers, you can still access the cPanel on our server. In the event that you do not know the server name or IP address of your hosting account, please consult the welcome letter that was sent to you upon signup, or feel free to contact our chat team, and they will be happily provide that information to you.

  • http://servername or IP address/cpanel
  • http://servername or IP address:2082
  • http://servername or IP address:2083

Upon entering these website addresses, you may encounter three possible situations.

1) The first situation is a pop up window prompting you to enter your username and password that would have been provided to you when you signed up for our service.


2) The second situation that might occur is if you are trying to access the cPanel from a work office. By default some office networks do not allow access to the ports (2082/2083) that cPanel listens on. When this is the case, your web browser will load the page below but no further popup occurs prompting you for login.



3) The same situation as number 2 occurs when you are blocked on the servers firewall. This generally occurs when you or someone on the same IP address as you, tries to enter the username/password incorrectly 5 times within a 60 second period. If you find yourself in a situation where you were previously accessing the panel and all of a sudden are no longer able to do, it is likely the blocked situation occurring.

That’s it! You’re now logged in to cPanel, and can begin to setup email addresses, parked domains, databases, shopping carts, and dozens of other features!

4) To logout of cPanel, click the logout icon here

This is the end of the tutorial. Be sure to check out the other cPanel tutorials to learn all the great features available to you.

Still have a question? Or need help?
See an error in this article or want to suggest a missing topic? Please leave us a comment below! If you need technical support with your account, please email us, chat live with a representative, or call us!


  • What is my Cpanel URL? I wanted to have a bookmark to the Cpanel directly, instead of logging in Site5 Backstage to save some clicks anytime I want to check something from the server, but I don’t find info about it here. It assumes I already know it :(


    • You can use any one of your domains that you have hosted with us and simply add a “/cpanel” to the end of the URL string.

      For example… “”

      Happy Hosting!


  • where can we find our c panel username and password? thanks


    • Hello Cherra,

      You can find the cPanel login information for your account in one of the welcome emails from when you first setup your account. If you are having issues locating it, please feel free to contact our support team so we can help you regain access to your account.

      For information on how to contact our support team, please see the following link.


  • Hi,
    I have an addon domain and I’d like to have a cPanel account to access the addon domain’s files. Is it possible to configure an account for that domain only, i.e. not have access to the rest of the site?

    Thank you.


    • Hello Marianna,

      Unfortunately because the “addon domain” feature is already an option of cPanel itself, you cannot create a dedicated cPanel account/login for just that addon domain. You can however split that addon domain out into its own account if your plan allows for it.

      Simply remove the addon domain from your current cPanel account and use WHM to create a new cPanel account using that domain. You will then need to move your files to the new account using FTP. If you have MySQL databases, you will need to use phpMyAdmin to export theses databases and you will need to reimport them once the new account is created. Please keep in mind that if you are using emails with this addon domain that you will need to back them up BEFORE removing the adding domain from your current cPanel account.

      We are in the process of publishing Knowledge Base articles with detailed information on how to split addon domains into their own accounts. Once they are done, I will reply back with a link. :)

      If you have any questions, please feel free to leave a comment here, or you can contact our support staff directly by any of the methods found at the following link…

      Happy Hosting!


  • Hello.

    I’m trying to login to cpanel using and all I get is an error message saying that the webpage is not available.

    Do you know why I’m not able log in? Is there an alternative log-in link? Thanks in advance for the help.


    • Hello Mandi,

      You should be redirected to (I’ve edited your actual domain in your post, for privacy) automatically, as that is the ‘proper’ URL. It is working normally when I test it – can you contact our support team via chat, with your IP address (they can help you find it, if needed), and we can check to see if you’re hitting a firewall on our end.


  • I have mmy login, password and IP – however I cannot get in :(
    Please help!


    • Hello Melissa,

      The quickest way to solve this would be to contact our support team via chat – they can test the login, and potentially reset the login information for you right there.


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