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DNS: Network Tools

Throughout your hosting experience you may come across situations in which you find that your website doesn’t load for you but it does load for others. When viewing other help articles or when you contact support you may be asked to perform a  MTR, a PING, or a Trace route. These […]

How to perform a ping test

What is a Ping? A ping sends a small packet of information using ICMP (Internet Control Message Protocol) from your computer to a requested destination and returns with the round-trip time. It is helpful for troubleshooting accessibility or performance issues you may be having or simply a quick way to […]

How do I perform a traceroute?

What is a Traceroute? If you are having trouble connecting to your site or you are experiencing slow network performance, Site5 support may ask you to perform a “traceroute” to make sure there isn’t a connectivity problem between your computer and our server. A traceroute shows the route you take […]

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