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How to View Uptime Reports for your Server

In this article, we will show you how to check your servers uptime. You will need to know the name of the server your account resides on. You can find this on the home page of Backstage. 1) Go to our Uptime Reports page: 2) Find your server in the […]

How to Check Server Download Speeds

In this article, we will demonstrate how to test the download speeds of our servers. 1) Go to our server locations page: 2) Click the link for the server location you wish to test. 3) Click the download size you would like to use for the test. 4) Monitor the download using […]

Email: Email Limits

We have outlined the limits for our shared/non-dedicated hosting plans. If you have any questions regarding any of these limits, please feel free to contact our support team. MAIL LIMITS Recipients are limited to 25 per message Mailing list size is limited to 1,500 members POP Connections limited to 60 […]

Migration Overview

Here at Site5, we offer free migrations to all of our customers. Another Host to Site5 Below we are going to outline the basic steps that our migration department follows to move your site to our servers. 1) Once you have made the migration request, a ticket is automatically generated and placed in […]

Resource Points: Hardware Resources

There are a finite number of hardware resources that a server has available. Since you are sharing those resources with other customers, we have to place a limit to ensure every customer is given their fair share and that no single customer is allowed to crash the server and cause […]

Email Blacklisted IPs

Blacklisting is unfortunately something that may happen when working with any hosting environment. Here is what we do to both help prevent blacklisting and undo any blocks that occur. Prevention We have direct relationships with large email provides such as AOL and Internet Service Providers to get notified about spam […]

WebHosting: Access the Resource Usage Page

A Resource Point is a measurement of how many hardware resources your account is using on the server. This includes CPU and memory usage and this is all calculated and tracked on our servers. For further information on the resource points check out the resource points overview page. This guide […]

Web Hosting: What is Overselling?

Overselling is enabled by default on all of our dedicated and virtual solutions. This allows you to create sub-account accounts with unlimited allocated hard drive space and bandwidth, even if you don’t technically have the space or bandwidth available. While the sub-account may see unlimited, their usage still counts towards […]

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